Cancel/Change Order

Last Updated: May 2025

At Stuntbay, we understand that customers may occasionally need to modify or cancel an order after it has been placed. We strive to accommodate such requests whenever possible. This Cancel / Change Order Policy explains the procedures, limitations, and timelines associated with order cancellations and order modifications.

By placing an order with Stuntbay, you acknowledge and agree to the terms outlined in this policy.

1. Policy Overview

Orders submitted through Stuntbay begin processing shortly after they are placed to ensure prompt fulfillment and delivery.

Because orders are processed quickly, cancellation or modification requests may only be possible during a limited period before fulfillment activities begin.

We encourage customers to review all order details carefully before completing checkout.

2. Requesting an Order Cancellation

If you wish to cancel an order, please contact our Customer Support Team as soon as possible after placing the order.

Contact Information

Email: support@stuntbay.com

To help us locate your order quickly, please include:

• Full name
• Order number
• Email address used for the purchase
• Cancellation request

Submitting a cancellation request does not guarantee that the order can be canceled.

All requests are reviewed based on the current fulfillment status of the order.

3. Cancellation Eligibility

An order may be eligible for cancellation if:

• The order has not entered fulfillment.
• The order has not been packaged.
• The shipping label has not been created.
• The order has not been transferred to a shipping carrier.

If the order is still in the early processing stage, we will make reasonable efforts to accommodate the request.

4. Orders That Cannot Be Canceled

Cancellation requests may not be approved if:

• The order has been packed.
• The shipment has been prepared.
• The carrier has received the package.
• The order has already shipped.
• Fulfillment activities have been completed.

Once an order has entered shipment status, it is generally no longer eligible for cancellation.

In such cases, customers may refer to our Return & Refund Policy for available options after delivery.

5. Order Modification Requests

Customers may request modifications to an order before fulfillment begins.

Examples of eligible modification requests may include:

• Shipping address corrections
• Recipient name corrections
• Contact information updates
• Product size changes
• Product color changes
• Quantity adjustments

Modification requests are subject to product availability and operational limitations.

6. Address Changes

If you discover an error in your shipping address, please contact us immediately.

Address corrections may be possible when:

• The order has not entered shipment preparation.
• The shipping label has not been generated.
• The package has not been transferred to the carrier.

Once a package has been shipped, address changes may not be possible.

Customers are responsible for ensuring that shipping information is accurate at checkout.

7. Product Changes

Customers may request changes to purchased items prior to fulfillment.

Examples include:

• Different size
• Different color
• Different style
• Alternative product selection

All product modifications depend on:

• Inventory availability
• Order processing status
• Operational feasibility

If the requested replacement item is unavailable, alternative options may be discussed with the customer.

8. Quantity Changes

Requests to increase or decrease product quantities may be accepted before order fulfillment begins.

Quantity adjustments remain subject to:

• Available inventory
• Payment verification
• Processing status

Additional charges may apply if the modification increases the order total.

Any price difference will be communicated before changes are finalized.

9. Pricing Changes During Modifications

When a modification affects the total purchase amount, one of the following may occur:

Increased Order Value

If the modified order costs more than the original order:

• Additional payment may be required.
• Processing may be delayed until payment is received.

Reduced Order Value

If the modified order costs less than the original order:

• The eligible difference may be refunded to the original payment method.
• Refund processing timelines may apply.

10. Orders Already Shipped

Once an order has been shipped, we are generally unable to:

• Cancel the order
• Change the shipping address
• Modify products
• Adjust quantities

At that stage, customers should wait for delivery and follow the procedures outlined in our Return & Refund Policy if they wish to return eligible items.

11. Refused Deliveries

Customers who choose to refuse delivery after shipment may have the order treated as a return.

Any applicable refund will be subject to:

• Successful return of the package
• Inspection of returned merchandise
• Compliance with our Return & Refund Policy

12. Duplicate Orders

If an order was submitted more than once by mistake, please contact us immediately.

We will review:

• Order timestamps
• Payment records
• Fulfillment status

If eligible, duplicate orders may be canceled before shipment.

Prompt notification increases the likelihood that duplicate orders can be corrected before processing is completed.

13. Promotional Orders

Orders placed using:

• Discount codes
• Promotional offers
• Seasonal campaigns
• Special pricing events

may be subject to additional review when modifications are requested.

Certain promotions may no longer apply if products, quantities, or order values are changed.

Any pricing adjustments will be communicated before changes are finalized.

14. Payment Authorization Issues

In some situations, order modifications may require payment verification or reauthorization.

Examples include:

• Significant order changes
• Payment discrepancies
• Updated billing information
• Additional product purchases

Processing may be delayed until any necessary payment requirements are satisfied.

15. Fraud Prevention Review

For security purposes, Stuntbay reserves the right to review cancellation and modification requests.

Additional verification may be required when:

• Account information appears inconsistent.
• Multiple changes are requested.
• Unusual transaction activity is detected.
• Ownership of the order cannot be verified.

These procedures help protect both customers and our business operations.

16. Processing Time for Requests

We strive to review cancellation and modification requests as quickly as possible.

Response times may vary depending on:

• Order volume
• Business hours
• Verification requirements
• Fulfillment status

Submitting requests promptly provides the best opportunity for successful modifications or cancellations.

17. Customer Responsibilities

Customers are responsible for:

• Reviewing order details before checkout.
• Providing accurate shipping information.
• Providing accurate payment information.
• Promptly reporting errors.
• Monitoring order confirmation emails.

Failure to review order information carefully may limit available modification options.

18. Limitation of Availability

While we make reasonable efforts to accommodate cancellation and modification requests, we cannot guarantee that every request can be fulfilled.

Order processing systems are designed to move orders into fulfillment quickly, which may limit the ability to make changes after submission.

19. Contact Us

If you need assistance regarding an order cancellation or modification, please contact our support team.

Stuntbay Customer Support

Email: support@stuntbay.com

Support Hours:

Monday – Saturday

8:00 AM – 7:00 PM (EST)

We are committed to reviewing requests promptly and providing assistance whenever possible.

Policy Updates

Stuntbay reserves the right to update, revise, or modify this Cancel / Change Order Policy at any time.

Changes become effective immediately upon publication on the website. Customers are encouraged to review this page periodically to remain informed of the latest procedures and requirements.