FAQs

Last Updated: May 2025

Welcome to the Stuntbay Frequently Asked Questions page. This resource is designed to provide quick answers to common questions regarding orders, shipping, payments, returns, refunds, and customer support.

If you cannot find the information you need, please contact our Customer Support Team at support@stuntbay.com.

Orders

How do I place an order?

Placing an order is simple:

1. Browse our collection.
2. Select your preferred product, size, color, or style.
3. Add the item to your cart.
4. Proceed to checkout.
5. Enter your shipping and payment information.
6. Review your order.
7. Complete your purchase.

Once your order is successfully placed, you will receive an order confirmation email.

Will I receive an order confirmation?

Yes.

After your purchase is completed, an order confirmation email will be sent to the email address provided during checkout.

The confirmation typically includes:

• Order number
• Purchased items
• Shipping information
• Billing information
• Order summary

Can I change my order after it has been placed?

Possibly.

Order modifications may be available before fulfillment begins.

Please contact us immediately at:

support@stuntbay.com

We will review your request based on the current processing status of your order.

Can I cancel my order?

Orders may be canceled if they have not yet entered fulfillment or shipping preparation.

Because orders are processed quickly, cancellation requests should be submitted as soon as possible.

Cancellation requests are not guaranteed.

Shipping & Delivery

Where do you ship?

We currently ship to addresses within the United States.

Shipping availability may vary depending on location and carrier service coverage.

How much does shipping cost?

We offer a flat-rate shipping fee.

Shipping costs are displayed during checkout before payment is completed.

How long does shipping take?

Estimated delivery times are:

Delivery estimates are not guaranteed and may vary due to carrier or operational factors.

What is your order cut-off time?

Orders placed before:

5:00 PM EST

on business days are typically processed the same day.

Orders placed after the cut-off time will begin processing on the next business day.

Which shipping carriers do you use?

Orders may be delivered by:

• USPS
• UPS
• FedEx

Carrier selection depends on destination, package requirements, and logistics availability.

How do I track my order?

Once your order ships, you will receive a shipping confirmation email containing:

• Tracking number
• Carrier information
• Shipment status updates

Tracking information may require 24–48 hours to become active after carrier pickup.

My tracking shows delivered, but I have not received my package. What should I do?

We recommend:

1. Checking around your property.
2. Asking household members.
3. Checking with neighbors.
4. Contacting the shipping carrier.

If the package cannot be located, please contact us for assistance.

Returns & Refunds

What is your return policy?

We offer a 60-day return window from the date of delivery.

Eligible items may be returned within 60 calendar days, subject to our Return & Refund Policy.

Do you charge return fees?

No.

Stuntbay does not charge:

• Return fees
• Restocking fees
• Return processing fees

How do I start a return?

Please contact:

support@stuntbay.com

Include:

• Full name
• Order number
• Product(s) being returned
• Reason for return

Our support team will provide further instructions.

How long does it take to receive a refund?

Approved refunds are processed within:

Up to 12 Business Days

after the returned item has been received, inspected, and approved.

How will I receive my refund?

Refunds are issued to the original payment method used during checkout.

Refunds may be returned through:

• PayPal
• Venmo

Can I exchange an item?

Direct exchanges may not always be available.

Customers may be advised to return the original item and place a new order for the desired product.

Payments

What payment methods do you accept?

Currently, we accept:

• PayPal
• Venmo

Available payment options are displayed during checkout.

Is my payment information secure?

We use trusted payment providers and security measures designed to help protect customer transactions and payment information.

Payment processing is handled through secure third-party platforms.

Why was my payment declined?

Payment declines may occur for several reasons, including:

• Insufficient funds
• Incorrect account information
• Security verification issues
• Payment provider restrictions

For assistance, please contact your payment provider directly.

Can I pay in a currency other than USD?

All prices displayed on the website are listed in:

United States Dollars (USD)

Currency conversion may be handled by your payment provider when applicable.

Products

What products do you sell?

Stuntbay offers a variety of fashion products, including:

• Tops
• Jackets
• Dresses
• Bags

Product availability may change as inventory is updated.

Will the product look exactly like the website photos?

We make every effort to display products accurately.

However, slight differences may occur due to:

• Screen settings
• Device displays
• Lighting conditions
• Manufacturing variations

Minor differences do not necessarily indicate a product defect.

What if I receive a damaged or defective item?

Please contact us as soon as possible.

Include:

• Order number
• Description of the issue
• Clear photographs when available

Our team will review the situation and determine an appropriate resolution.

Customer Account

Do I need an account to place an order?

In many cases, customers may place orders without creating an account.

Checkout options may vary depending on website functionality at the time of purchase.

How do I update my information?

If you need assistance updating information related to an order, please contact customer support promptly.

Changes may only be possible before order fulfillment begins.

Privacy & Security

How is my personal information used?

Personal information is used to:

• Process orders
• Provide customer support
• Deliver products
• Improve services
• Comply with legal obligations

For complete details, please review our Privacy Policy.

Do you sell customer information?

No.

Stuntbay does not sell personal information to third parties.

Information may only be shared with trusted service providers when necessary to operate our business and fulfill customer orders.

Customer Support

How can I contact Stuntbay?

Customer Support

Email: support@stuntbay.com

Support Hours:

Monday – Saturday

8:00 AM – 7:00 PM (EST)

How quickly will I receive a response?

Response times may vary depending on inquiry volume.

Our team strives to respond as quickly as possible during normal support hours.

Additional Questions

What should I do if I entered the wrong shipping address?

Contact us immediately.

Address changes may be possible if the order has not yet entered fulfillment or shipment preparation.

Once an order has shipped, address modifications may no longer be available.

What happens if my package is returned as undeliverable?

If a package is returned to us by the carrier, we will contact you to discuss available options, which may include reshipment or other appropriate resolutions.

Can policies change over time?

Yes.

Stuntbay reserves the right to update policies, procedures, and website content as needed to reflect operational, legal, or service-related changes.

Customers are encouraged to review policy pages periodically for the most current information.

Still Need Help?

If your question is not answered here, our Customer Support Team is available to assist you.

Stuntbay

Email: support@stuntbay.com

Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

We appreciate your business and look forward to serving you.