Shipping & Delivery

Last Updated: May 2025

Welcome to Stuntbay. We are committed to providing a reliable, transparent, and efficient shipping experience for all customers. This Shipping Policy explains how orders are processed, shipped, delivered, and tracked when purchasing from our store.

By placing an order with Stuntbay, you agree to the terms outlined in this Shipping Policy.

1. Shipping Overview

At Stuntbay, we strive to process and ship orders promptly while maintaining product quality and order accuracy. We work with trusted shipping carriers to ensure that your order reaches you safely and within the estimated delivery timeframe.

We currently ship throughout the United States and provide shipment tracking for all eligible orders.

Store Information

Store Name: Stuntbay

Customer Support Email: support@stuntbay.com

Support Hours:

Monday – Saturday

8:00 AM – 7:00 PM (EST)

2. Order Processing Schedule

Orders are processed during normal business days only.

Orders submitted before 5:00 PM EST on a business day are typically processed on the same business day.

Orders placed:

• After 5:00 PM EST
• On weekends
• On public holidays

will begin processing on the next business day.

Please note that order processing and shipping are separate stages. Processing time refers to the time required to verify payment, review order details, prepare products, and package shipments before carrier pickup.

3. Shipping Rates

We offer straightforward flat-rate shipping pricing.

The shipping charge is displayed during checkout before payment is completed.

Shipping fees are non-refundable once a shipment has been handed to the carrier, except where required by law.

4. Estimated Delivery Time

The total delivery time consists of:

Processing Time + Transit Time

Most customers receive their orders within the estimated timeframe; however, delivery times are not guaranteed and may vary due to factors outside our control.

5. Delivery Carriers

To provide dependable delivery services, Stuntbay partners with established national shipping carriers.

Orders may be delivered by:

• USPS
• UPS
• FedEx

Carrier selection is determined based on destination, package characteristics, logistics availability, and operational efficiency.

The shipping carrier assigned to your order may vary from one shipment to another.

6. Order Confirmation

Once an order has been successfully placed, customers will receive an order confirmation email.

This email typically includes:

• Order number
• Purchased items
• Billing information
• Shipping address
• Order summary
• Payment confirmation

Customers should carefully review all information contained in the confirmation email and contact us immediately if corrections are required.

7. Shipment Tracking

Tracking information is provided for all shipped orders whenever available.

After your order has been dispatched, you will receive a shipping confirmation email containing:

• Tracking number
• Carrier information
• Shipment status updates

Tracking information may require 24–48 hours to become active after the package has been scanned by the carrier.

Customers can monitor shipment progress using the tracking information provided in the shipping confirmation email.

8. Shipping Destinations

We currently ship to addresses within the United States.

We do not guarantee shipment availability to:

• P.O. Boxes in certain circumstances
• Military addresses with carrier restrictions
• Territories where delivery services are limited

If shipping restrictions apply to your address, our support team will contact you to discuss available options.

9. Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify:

• Recipient name
• Street address
• Apartment or suite number
• City
• State
• ZIP code
• Contact information

Stuntbay is not responsible for delivery issues caused by:

• Incorrect addresses
• Incomplete addresses
• Invalid recipient information
• Customer entry errors

Additional shipping fees may apply if a package must be reshipped due to incorrect address information.

10. Address Changes

If you need to modify your shipping address, please contact us as soon as possible.

Address changes may only be accommodated if:

• The order has not entered fulfillment
• The package has not been shipped

Once a package has been transferred to the carrier, address changes may no longer be possible.

We recommend reviewing all shipping information carefully before completing your order.

11. Multiple Item Orders

Orders containing multiple products such as tops, bags, jackets, or dresses may occasionally be shipped separately.

Reasons may include:

• Inventory location differences
• Packaging requirements
• Operational efficiency
• Carrier routing considerations

When multiple shipments occur:

• Customers may receive separate tracking numbers
• Packages may arrive on different dates
• No additional shipping charges will be assessed beyond the original shipping fee

12. Delivery Delays

Although we strive to meet estimated delivery timelines, delays may occasionally occur.

Potential causes include:

• Severe weather conditions
• Natural disasters
• Carrier operational disruptions
• Transportation delays
• High seasonal shipping volumes
• Public holidays
• Security inspections
• Unexpected logistical events

Delivery estimates should be considered approximations rather than guarantees.

Stuntbay is not liable for delays resulting from circumstances beyond our reasonable control.

13. Lost Packages

If your tracking information indicates delivery but you have not received your package, we recommend:

1. Checking around your property.
2. Verifying the shipping address.
3. Checking with household members.
4. Contacting neighbors.
5. Contacting the shipping carrier.

If the package remains missing, please contact our support team.

We may assist with:

• Carrier investigations
• Delivery verification
• Resolution options where appropriate

Claims regarding missing packages should be submitted promptly after the expected delivery date.

14. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

To assist with the review process, please provide:

• Order number
• Description of damage
• Photos of damaged packaging
• Photos of damaged products

Retaining all original packaging materials may help expedite the investigation.

Each case is reviewed individually to determine an appropriate resolution.

15. Undeliverable Shipments

A shipment may be returned to us if:

• The address is invalid
• Delivery attempts are unsuccessful
• The package is refused
• Carrier delivery requirements are not met

If a package is returned to Stuntbay, we will contact the customer regarding available options.

Additional shipping charges may apply for reshipment requests.

16. Refused Deliveries

Customers who refuse delivery without prior authorization may be responsible for:

• Original shipping costs
• Return shipping expenses
• Carrier handling charges

Any eligible refund will be processed according to our Return & Refund Policy after the returned package has been received and inspected.

17. Shipping During Peak Seasons

During high-demand periods, shipping volumes may increase significantly.

Examples include:

• Holiday shopping seasons
• Major sales events
• Promotional campaigns
• National holidays

During these periods:

• Processing times may be extended
• Carrier transit times may increase
• Tracking updates may occur less frequently

Customers are encouraged to place orders early when shopping for time-sensitive occasions.

18. Risk of Loss and Delivery Responsibility

Ownership and risk of loss transfer to the customer upon successful delivery by the carrier to the shipping address provided at checkout.

Proof of delivery supplied by the carrier may be used to confirm fulfillment of delivery obligations.

Customers should ensure that packages can be received securely at the designated delivery location.

19. Shipment Monitoring

Customers are encouraged to monitor tracking updates regularly after receiving shipment confirmation.

Tracking status updates may include:

• Shipment created
• Carrier received package
• In transit
• Out for delivery
• Delivered

Monitoring shipment activity helps customers anticipate delivery and promptly address any carrier-related issues.

20. Customer Support

If you have any questions regarding shipping, delivery status, tracking information, or shipment-related concerns, our customer support team is available to assist.

Contact Information

Stuntbay

Email: support@stuntbay.com

Support Hours:

Monday – Saturday

8:00 AM – 7:00 PM (EST)

We are committed to providing timely assistance and ensuring a positive shopping experience from order placement through final delivery.

Policy Updates

Stuntbay reserves the right to modify this Shipping Policy at any time to reflect operational changes, carrier updates, legal requirements, or service improvements.

Any revisions will become effective immediately upon publication on our website. Customers are encouraged to review this page periodically for the most current shipping information.