Privacy Policy
Last Updated: May 2025
Stuntbay ("Stuntbay," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, place an order, contact customer support, or otherwise interact with our services.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.
1. Scope of This Privacy Policy
This Privacy Policy applies to information collected through:
- Our website
- Customer service communications
- Order processing activities
- Marketing communications
- Online interactions with Stuntbay
This Privacy Policy does not apply to third-party websites, services, or platforms that may be linked from our website.
2. Information We Collect
We may collect information directly from customers, automatically through website technologies, and from service providers involved in our operations.
Personal Information You Provide
When placing an order, contacting support, subscribing to communications, or interacting with our services, we may collect:
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
- Payment-related information
- Order details
- Customer support communications
Order Information
When you make a purchase, we may collect:
- Purchased products
- Order value
- Transaction details
- Shipping preferences
- Delivery information
- Refund and return records
Information Collected Automatically
When visiting our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Referral source
- Website activity
- Date and time of access
- Pages visited
- Session information
This information helps us improve website functionality and customer experience.
3. How We Use Your Information
We use collected information for legitimate business purposes, including:
Order Processing
- Process purchases
- Verify transactions
- Fulfill orders
- Arrange shipping
- Manage returns and refunds
- Provide order updates
Customer Service
- Respond to inquiries
- Resolve disputes
- Provide support assistance
- Verify account information
Website Operations
- Maintain website functionality
- Improve user experience
- Monitor performance
- Diagnose technical issues
- Enhance security
Business Administration
- Maintain records
- Conduct internal analysis
- Prevent fraud
- Enforce policies
- Meet legal obligations
Marketing Communications
Where permitted by applicable law, we may send:
- Promotional emails
- Product updates
- Store announcements
- Marketing campaigns
Customers may unsubscribe from marketing communications at any time.
4. Legal Bases for Processing Information
Depending on applicable laws, we may process information when necessary to:
- Fulfill contractual obligations
- Process transactions
- Respond to customer requests
- Comply with legal requirements
- Protect legitimate business interests
- Obtain customer consent where required
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve performance and user experience.
Cookies may be used to:
- Remember preferences
- Maintain shopping cart functionality
- Analyze website traffic
- Improve navigation
- Enhance security
- Support website performance
Customers may manage cookie preferences through browser settings.
Disabling cookies may affect certain website features.
6. Sharing Information
Stuntbay does not sell personal information to third parties.
We may share information only when necessary to operate our business and provide services.
Information may be shared with:
Payment Providers
To process transactions securely, information may be shared with payment service providers such as:
- PayPal
- Venmo
Shipping and Logistics Providers
Information may be shared with shipping carriers to facilitate deliveries, including:
- USPS
- UPS
- FedEx
Service Providers
We may work with third-party providers that assist with:
- Website hosting
- Email communications
- Customer support
- Security monitoring
- Data management
- Analytics
These providers are authorized to access information only as necessary to perform services on our behalf.
7. Business Transfers
If Stuntbay undergoes:
- Merger
- Acquisition
- Asset sale
- Corporate restructuring
customer information may be transferred as part of the business transaction, subject to applicable legal requirements.
8. Legal Disclosures
We may disclose information when required to:
- Comply with legal obligations
- Respond to lawful requests
- Enforce agreements
- Protect rights and property
- Investigate fraud
- Protect customer safety
- Defend legal claims
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide services
- Complete transactions
- Maintain business records
- Resolve disputes
- Enforce agreements
- Meet legal obligations
Retention periods may vary depending on the nature of the information and applicable legal requirements.
10. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information against:
- Unauthorized access
- Accidental loss
- Misuse
- Alteration
- Disclosure
- Destruction
While we strive to maintain secure systems, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
11. Customer Rights
Depending on applicable laws and jurisdiction, customers may have rights regarding their personal information.
These rights may include:
- Accessing information
- Correcting inaccurate information
- Requesting deletion
- Restricting processing
- Objecting to certain processing activities
- Requesting data portability
- Withdrawing consent where applicable
Requests may be submitted using the contact information provided below.
We may verify identity before fulfilling certain requests.
12. Marketing Preferences
Customers may choose not to receive promotional communications.
Marketing emails generally contain an unsubscribe option that allows recipients to stop receiving future marketing messages.
Administrative communications related to orders, transactions, security, or account activity may still be sent when necessary.
13. Children's Privacy
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we become aware that information from a child has been collected without appropriate authorization, we will take reasonable steps to remove such information.
Parents or guardians who believe a child has provided personal information may contact us for assistance.
14. International Data Transfers
Depending on operational requirements, information may be processed, stored, or transferred to locations where service providers operate.
When such transfers occur, we take reasonable measures to ensure information receives appropriate protection consistent with applicable laws.
15. Third-Party Links
Our website may contain links to external websites operated by third parties.
We are not responsible for:
- Third-party privacy practices
- Third-party content
- Third-party policies
- Third-party services
Customers should review the privacy policies of external websites before providing personal information.
16. Do Not Track Signals
Some web browsers provide "Do Not Track" features.
Because there is currently no universally accepted standard governing these signals, our website may not respond to all Do Not Track requests.
17. Account Information
If account functionality is available, customers are responsible for maintaining the confidentiality of account credentials.
Please notify us promptly if you believe:
- Your account has been compromised
- Unauthorized access has occurred
- Login credentials have been misused
18. California Privacy Rights
Residents of certain jurisdictions, including California, may have additional privacy rights under applicable laws.
Eligible individuals may have rights relating to:
- Access requests
- Deletion requests
- Correction requests
- Information disclosures
Requests will be reviewed and handled in accordance with applicable legal requirements.
19. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Legal requirements
- Operational changes
- Technology updates
- Service improvements
Updated versions will be posted on our website with a revised effective date.
Continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.
20. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Stuntbay
Email: support@stuntbay.com
Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)
We will make reasonable efforts to respond to privacy-related inquiries in a timely and professional manner.
Your Privacy Matters
Stuntbay values the trust our customers place in us. We are committed to handling personal information responsibly, maintaining appropriate safeguards, and supporting transparency regarding how information is collected and used throughout our services.