Return & Refund Policy

Last Updated: May 2025

At Stuntbay, customer satisfaction is important to us. We understand that sometimes a product may not meet your expectations or may need to be returned for another reason. This Return & Refund Policy explains the conditions, procedures, and timelines for returning products purchased from Stuntbay and receiving a refund.

By placing an order through our website, you agree to the terms outlined in this policy.

1. Return Policy Overview

Stuntbay offers a 60-day return period from the date of delivery.

If you are not completely satisfied with your purchase, you may request a return within 60 calendar days after receiving your order, provided that the returned item meets the eligibility requirements described in this policy.

We strive to make the return process simple, transparent, and customer-friendly.

2. Return Window

Return requests submitted after the 60-day return period may not be eligible for approval.

3. Eligible Items for Return

To qualify for a return, items must generally meet the following conditions:

• Received within the last 60 days
• In original condition
• Unused or minimally used
• Free from significant damage caused after delivery
• Returned with original tags when applicable
• Returned with original packaging whenever reasonably possible

Products eligible for return may include:

• Tops
• Jackets
• Dresses
• Bags

All returned merchandise is subject to inspection upon arrival.

4. Non-Returnable Items

For hygiene, safety, legal, or operational reasons, certain items may not qualify for return.

Examples may include:

• Items intentionally damaged after delivery
• Products showing excessive wear
• Products altered by the customer
• Items returned without sufficient identification of the original order
• Gift cards or promotional credits if offered
• Final-sale products clearly marked as non-returnable at the time of purchase

If a return does not satisfy eligibility requirements, the return request may be declined.

5. No Return Fees

Stuntbay does not charge:

• Return fees
• Restocking fees
• Return processing fees

Eligible returns are accepted without additional return-related charges.

Our goal is to provide a fair and convenient shopping experience for every customer.

6. How to Request a Return

To initiate a return, please contact our customer support team.

Contact Information

Email: support@stuntbay.com

Please include:

• Full name
• Order number
• Email address used for the purchase
• Product(s) being returned
• Reason for return

Providing complete information helps us process requests more efficiently.

7. Return Authorization Process

After receiving your request, our team will review the information provided.

If the return is approved, you may receive:

• Return instructions
• Return authorization details
• Shipping instructions if applicable

Items should not be returned before receiving return authorization, as this may delay processing.

8. Packaging Return Items

To help prevent damage during transit, customers should:

• Use secure packaging
• Include all applicable accessories
• Include original components when possible
• Protect products adequately during shipment

Stuntbay is not responsible for damage that occurs during return transit due to insufficient packaging.

9. Return Inspection

Once a returned package arrives at our facility, it will undergo an inspection process.

The inspection may verify:

• Product condition
• Product identity
• Order information
• Return eligibility
• Compliance with policy requirements

Inspection typically begins after the returned package has been received and logged into our system.

10. Refund Eligibility

Refunds are generally issued when:

• The returned item passes inspection
• The return complies with this policy
• The return request was submitted within the approved return period

If the returned product does not meet return requirements, a refund may be partially approved or denied depending on the circumstances.

11. Refund Processing Time

Approved refunds are processed within 12 business days after the return has been reviewed and approved.

While we process refunds promptly, the actual posting time may vary depending on the payment provider or financial institution.

12. Refund Method

Refunds are issued to the original payment method used for the purchase whenever possible.

Examples include:

• PayPal
• Venmo
• Original payment source linked to the transaction

For security reasons, refunds generally cannot be sent to a different payment account.

13. Partial Refunds

In certain situations, a partial refund may be issued.

Examples may include:

• Missing components
• Missing accessories
• Significant customer-caused damage
• Excessive use beyond normal product evaluation

Each situation is reviewed individually based on the condition of the returned merchandise.

14. Exchanges

At this time, Stuntbay may not offer direct exchanges for all products.

Customers seeking a different size, color, or style may be advised to:

1. Return the original item in accordance with this policy.
2. Place a new order for the desired product.

This approach allows for faster processing and inventory accuracy.

15. Damaged, Defective, or Incorrect Items

If you receive:

• A damaged item
• A defective product
• An incorrect item
• A missing item from your order

Please contact us as soon as possible after delivery.

To assist with the review process, please provide:

• Order number
• Description of the issue
• Photographs showing the problem when applicable

Our support team will evaluate the situation and work toward an appropriate resolution.

16. Late or Missing Refunds

If you believe a refund has not been received:

1. Check your payment account.
2. Contact your payment provider.
3. Contact your financial institution.

Financial institutions may require additional processing time before posting refunded funds.

If sufficient time has passed and the refund is still unavailable, please contact us at:

support@stuntbay.com

17. Refused Deliveries

Orders refused upon delivery may be treated as returns.

Once the shipment is returned and inspected, any eligible refund will be processed according to this policy.

18. Fraud Prevention

To protect customers and maintain transaction security, Stuntbay reserves the right to:

• Verify return information
• Request supporting documentation
• Deny fraudulent claims
• Limit excessive return activity where permitted by law

These measures help ensure a fair experience for all customers.

19. Customer Responsibilities

Customers are responsible for:

• Providing accurate order information
• Following return instructions
• Submitting return requests within the return period
• Packaging items securely
• Providing truthful information regarding product condition

Failure to follow return procedures may affect refund eligibility.

20. Contact Us

If you have questions regarding returns, refunds, or the status of a return request, please contact our support team.

Stuntbay Customer Support

Email: support@stuntbay.com

Support Hours:

Monday – Saturday

8:00 AM – 7:00 PM (EST)

We are committed to handling return and refund requests fairly, efficiently, and professionally.

Policy Updates

Stuntbay reserves the right to modify or update this Return & Refund Policy at any time. Changes become effective immediately upon publication on the website.

Customers are encouraged to review this policy periodically to stay informed of the latest return and refund procedures.